Here you find information on who you should call in case of emergency and how you should act in an emergency situation.

Emergency call

You should only use the emergency call number 112 (ambulance, fire department and police):

  • in case of an accident, fire or a serious crime
  • if lives, property or the environment are in acute danger
  • if there is a need for immediate police assistance, an ambulance, the fire brigade or environmental action.

Staff at the emergency call centre will ask you:

  • What has happened – where and when?
  • Which phone number are you calling from?
  • How many people are injured?

Help will be sent to you while you are talking with the staff member at the 112 emergency call centre. Stay where you are until help arrives.

Avoid calling 112 if the situation is not acute. You risk blocking the telephone line for an emergency call.

Call the police

Call 114 if you:

  • want to report a crime where there is no need for immediate police assistance (e.g. your bike has been stolen or a break-in occurred while you were out of your home)
  • have information for the police about the commitment of a crime
  • need information or guidance about permissions issued by the police.

If there is a need for immediate police assistance, please call 112 instead.

Accident and Emergency department

When you live in Randers, your nearest Accident and Emergency department is at the Regional Hospital of Randers at Skovlyvej 9, 8930 Randers NØ.

You should always call before you show up at the Accident and Emergency department.

On weekdays from 8:00 a.m. to 4:00 p.m., you should call your own doctor.

From 4:00 p.m. to 8:00 a.m. in the morning and during weekends and holidays, you should call the emergency medical service (Lægevagten) at +45 70 11 31 31.

The Accident and Emergency department can treat both major and minor injuries.

You must arrange for transport to and from the Accident and Emergency department yourself.

In case of very serious or life threatening injuries, always call 112.