Digitalization and NemID

You will receive communication from Randers Municipality and other public authorities in a personal digital mailbox. You need a NemID to access this.

The majority of the communications between citizens and Randers Municipality happen digitally, because the Municipality attempt to cut down on its mailings and other non-digital forms of communication, which will help save money, increase the efficiency of communication, and reduce environmental stresses and natural resource usage.

The mail that you receive digitally through your personal digital mailbox is referred to as digital post.

NemID

To access your digital mailbox, you will need a NemID (Easy ID). NemID is set of login information and a key card with a set of one-time password codes that helps ensure your security online.

You can also use NemID for your banking.

Digital Post

You can receive digital post either through borger.dk or e-Boks.dk. You only need to use and read your mail at one of these websites. Start by logging into one of them by using your NemID.

It is the law that persons aged 15 years and above who live in Denmark and have a Danish CPR number need to receive digital post from the public authorities if they are able. This includes an obligation to check and read the mail in your digital mailbox.

You can check a setting within your digital mailbox so you are notified by email when you receive digital post.

You can be exempted from receiving digital post if you:

  • suffer from a mental or physical disability that prevents you from using digital post.
  • do not own a computer or live in an area with little or no internet access.
  • have language difficulties that prevent you from using digital solutions.
  • do not have a permanent address.
    have practical difficulties obtaining NemID.

If you wish to apply for an exemption to digital post, you must apply in person at the Citizen Service Center. If you are unable to show up in person, you can authorize a person to apply for you using the form Fuldmagt til anmodning om fritagelse fra Digital Post for borgere (in Danish).

You can also authorize another person to access, read, and manage your digital post. See the reading access form in English here.

The public library, Randers Hovedbibliotek, offers various courses in IT, including introduction to digital post and NemID.

At the Digital Hotline, staff can guide you in the use of digital post and the public authorities’ digital self-service solutions. The hotline number is +45 70 20 00 00.

You are also welcome to visit the Citizen Service Center (Borgerservice) for help with going digital.