You can be exempted from receiving digital post if you:
- suffer from a mental or physical disability that prevents you from using digital post.
- do not own a computer or live in an area with little or no internet access.
- have language difficulties that prevent you from using digital solutions.
- do not have a permanent address.
have practical difficulties obtaining NemID.
If you wish to apply for an exemption to digital post, you must apply in person at the Citizen Service Center. If you are unable to show up in person, you can authorize a person to apply for you using the form Fuldmagt til anmodning om fritagelse fra Digital Post for borgere (in Danish).
You can also authorize another person to access, read, and manage your digital post. See the reading access form in English here.
The public library, Randers Hovedbibliotek, offers various courses in IT, including introduction to digital post and NemID.
At the Digital Hotline, staff can guide you in the use of digital post and the public authorities’ digital self-service solutions. The hotline number is +45 70 20 00 00.
You are also welcome to visit the Citizen Service Center (Borgerservice) for help with going digital.