In Case of Emergency

Here you find information on who you should call in case of emergency and how you should act in an emergency situation.

In Case of Emergency

Emergency room at the Regional Hospital of Randers

Skovlyvej 1, 2, Input 2
8930 Randers
Telephone: +45 87 31 19 20
Fax: +45 78 42 43 34

The emergency room is open daily. You should always call first so you will get treatment in the right place. On weekdays from 8:00 a.m. - 4:00 p.m., you should call your own doctor. From 4:00 p.m. - 8:00 a.m. in the morning and during weekends and holidays, you should call the emergency medical service (Lægevagten) at +45 70 11 31 31. The phone number is the same no matter where you live in the Central Denmark Region.

Tourists and citizens without access to a private doctor can call the nearest doctor or emergency medical service on the weekdays. On weekdays between 8:00 a.m. and 4:00 p.m., the emergency medical service is staffed by practicing nurses.

The emergency room can treat both major and minor injuries. The emergency room also accept patients with severe injuries and life-threatening diseases that are brought in by ambulance.

You must arrange for transport to and from the emergency room yourself.

Emergency response

If you need to contact the police for a reason that is not immediately life-threatening (for example, your bike has been stolen or a break-in occurred while you were out of your home), call 114 to be connected to the nearest police station.

You should only use the emergency call number 112 (ambulance, fire department, and police) if:

  • you witness an accident in which one or more persons are seriously injured.
  • a person becomes suddenly ill or is unconscious.
  • it is a life-threatening emergency.
  • there is grievous bodily harm.
  • there is a fire or another serious emergency.

When you call 112, you will be asked:

  • who you are.
  • your CPR number.
  • what has happened and who is hurt.
  • where and when it happened (exact address or location).
  • where calling from (phone number).

Try and remember to stay calm and speak slowly and clearly. Help the dispatcher as much as possible with clear information (as noted above), so they can help you as quickly as possible.

Stay until the help arrives. You can help on the spot until professional help arrives and then you can provide the ambulance crew with details.

112 is the emergency number - call 112 only if there is a need for emergency help.

24-hour pharmacy (apotek)

In Denmark there are 11 pharmacies that are open 24 hours a day. Randers’ 24-hour pharmacy is:

Randers Sønderbros Apotek
Dytmærsken 10
8900 Randers C
Telephone: +45 86 42 29 00
Fax: +45 86 42 15 83